Terms and Conditions

Last Updated: April 2026

These Terms and Conditions govern the provision of data tracking architecture and consulting services by Scarlatti, operated by Scarlatti (Pty) Ltd (2024/074988/07), to clients. By engaging our services you agree to these terms.

1. Services

Scarlatti provides data tracking architecture, pixel setup, API integration, analytics configuration and related consulting services as outlined in individual proposals and quotes. The specific scope of work, deliverables and timeline will be confirmed in writing for each engagement.

2. Proposals and Quotes

All proposals and quotes are valid for 14 days from the date of issue. Acceptance of a proposal constitutes agreement to these Terms and Conditions. Work will commence upon receipt of written acceptance and any required deposit.

3. Payment Terms

The following payment terms apply unless otherwise agreed in writing:

•       Foundation Setup and Full Stack Setup: 50% deposit required to commence work. Balance of 50% payable on delivery of the completed handover document and sign-off of QA.

•       Tracking Audit: 50% deposit required to commence work. Balance of 50% payable on delivery of the findings report.

•       Growth Stack Integration: 50% deposit to commence. 25% payable at agreed halfway milestone. 25% balance payable on completion.

•       Retainer Audit: 100% payable within 7 days of invoice issued 30 days before each scheduled audit.

•       Invoices are payable within 7 days of issue unless otherwise specified.

•       Late payments may result in suspension of work until payment is received.

•       All prices are quoted exclusive of VAT where applicable.

4. Client Responsibilities

The client agrees to:

•       Provide timely access to all required platforms, accounts and systems as specified in the access requirements document

•       Provide accurate and complete information about their current setup and business goals

•       Assign a primary contact person for the duration of the engagement

•       Review and approve deliverables within 5 business days of submission

•       Ensure all necessary permissions are in place for the work to be carried out

5. Intellectual Property

All deliverables, documentation and reports produced by Scarlatti Digital for the client become the property of the client upon receipt of full payment. Scarlatti Digital retains the right to reference the engagement in case studies and marketing materials unless otherwise agreed in writing.

6. Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the engagement. This obligation survives termination of the agreement.

7. Limitation of Liability

Scarlatti will perform all services with reasonable care and skill. However we cannot guarantee specific results from tracking implementations as platform performance is subject to many factors outside our control. Our liability is limited to the value of the fees paid for the specific service in question.

8. Retainer Audits

Where a client has engaged a quarterly retainer audit Scarlatti will perform the audit within 30 days of the scheduled audit date. The client will be invoiced 30 days before the audit is due. Failure to pay within 14 days of invoice will result in the audit being rescheduled.

9. Termination

Either party may terminate an engagement with 14 days written notice. Work completed to the date of termination will be invoiced and payable in full. Deposits are non-refundable once work has commenced.

10. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

11. Contact

For any questions regarding these Terms and Conditions please contact [email protected].